Privacy Policy

This Privacy Policy (“Policy”) describes how Eherbal.shop (“Eherbal”, “we”, “us”, or “our”) collects, protects, and uses the personal information (“Personal Information”) that you (“User”, “you”, or “your”) provide when using our website www.eherbal.shop and any of our related services (collectively referred to as the “Website” or “Services”).

We are committed to ensuring your privacy is protected. This Policy explains what data we collect, how we use it, and the choices you have regarding your information.

1. Collection of Personal Information

We may collect Personal Information when you:

Create an account on our Website.
Fill out forms or submit inquiries.
Subscribe to our newsletters or updates.
Make a purchase or request customer support.

This information may include your name, email address, contact number, and shipping details.

You can choose not to provide certain information, but doing so may limit your access to some Website features.

2. Collection of Non-Personal Information

When you visit our Website, our servers may automatically record non-identifiable information such as:

Your device’s IP address.
Browser type and version.
Operating system and device type.
Referring URLs and pages visited.
Date, time, and duration of your visit.

This data helps us analyze user trends, improve our website performance, and enhance user experience.

3. Managing Your Personal Information

You may access, update, or delete certain Personal Information through your account settings.
We may retain a copy of previous records as required by law or for legitimate business purposes such as dispute resolution or enforcing agreements.

Once the data retention period expires, your Personal Information will be permanently deleted.

4. Use of Collected Information

We may use your information for the following purposes:

To improve our Website and customer experience.
To process and deliver your orders.
To communicate with you regarding your inquiries, orders, or promotions.
To comply with legal obligations.
To prevent fraud or misuse of our Services.

Non-personal information may be used for analytical purposes or to monitor Website usage trends.

5. Legal Basis for Processing Personal Information

We process your data under one or more of the following legal bases:

You have provided consent for specific purposes.
The processing is necessary for fulfilling a contract with you.
We are complying with a legal obligation.
Processing is necessary for our legitimate business interests.

6. Information Transfer and Storage

Your data may be transferred to and stored in servers located outside your country. We take all reasonable precautions to ensure that your data is protected in accordance with this Policy and applicable data protection laws.

7. User Rights

You have the right to:

Withdraw consent at any time.
Object to the processing of your information.
Request access to and a copy of your data.
Request correction or deletion of your information.
Restrict data processing in certain circumstances.
Receive your data in a machine-readable format (data portability).

To exercise these rights, please contact us using the information provided below.

8. Privacy of Children

We do not knowingly collect Personal Information from children under the age of 13.
If you believe a child has provided information to us, please contact us so we can promptly delete it.

9. Cookies

Our Website uses “cookies” to personalize and improve your browsing experience. Cookies are small text files stored on your device that help us recognize returning users and remember preferences.

You may choose to disable cookies in your browser settings, but doing so may affect some site functionality.

10. Advertisements

We may display advertisements on our Website. While we may share non-identifiable, aggregated user data with advertisers, we never share any personally identifiable information with third parties for marketing purposes.

Certain third-party advertisers (such as Google AdSense) may use cookies or similar technologies to display targeted ads based on your browsing behavior.

You can opt out of personalized advertising by adjusting your browser settings or visiting Google Ads Settings.

11. Third-Party Links

Our Website may contain links to external sites. Please note that we are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing any personal information.

12. Information Security

We implement reasonable technical, administrative, and physical safeguards to protect your information against unauthorized access, alteration, or disclosure.

All sensitive data is encrypted using Secure Socket Layer (SSL) technology. However, no method of data transmission over the Internet is 100% secure. By using our Website, you acknowledge these inherent limitations.

12. Information Security

We implement reasonable technical, administrative, and physical safeguards to protect your information against unauthorized access, alteration, or disclosure.

13. Data Breach Notification

If we detect any data breach that may compromise your Personal Information, we will promptly investigate and, where required by law, notify affected users via email or a public notice on our Website.

14. Legal Disclosure

We may disclose your information if required by law, legal process, or when necessary to:

Protect our rights and safety.
Prevent fraud or illegal activity.
Comply with government requests or court orders.

In the event of a merger, acquisition, or sale of assets, your data may be transferred as part of the business assets.

15. Changes to This Policy

We reserve the right to modify this Privacy Policy at any time. The updated version will be posted on this page with a new “Last Updated” date. Continued use of our Website after updates means you accept the revised Policy.